CompletedNANCT06092866

Digital Versus Telephone Symptom Assessment and Triage in Primary Care

Sponsor: Region Skane

Trial Details

Condition	Infections, Injuries, Psychiatric Disorder, Gastro-Intestinal Disorder, Skin Diseases
Intervention	Digital triage
Phase	NA
Status	Completed
Participants	22
Est. Completion	31 Dec 2025
Last Updated	1 May 2026

Primary Outcome

Recruitment rate as percentage of patients included in the study measured using data from the primary health care center; Drop-out rate as percentage of patients that drop-out from the trial; Eligibility criteria in percentage of patients being eligible to be included in the study

Eligibility Criteria

Inclusion Criteria

Inclusion Criteria: * Age 18 years or older who is listed at the health center Exclusion Criteria: * Patients \<18 years or parents seeking advice for their children * Cannot communicate in Swedish or other communication difficulties in language or writing * Patients without a mobile Bank identification (to log in to the platform) * Administrative issues, e.g. rebooking of time

Trial Sites

Countries

Sweden

View Registry Entry

Related Analysis

Feasibility Study Completed: Digital vs Telephone Triage in Primary Care — Implications for Australian Healthcare Delivery

A completed Swedish feasibility study comparing digital and telephone triage in primary care achieved only 18% of recruitment targets, providing crucial insights for Australian digital health implementation. The research highlights significant challenges in conducting digital health studies in real-world primary care settings.

Read full article →

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