Health Technology/clinical-trials

Feasibility Study Completed: Digital vs Telephone Triage in Primary Care — Implications for Australian Healthcare Delivery

247 Health News Editorial

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9 May 2026

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3 min read

·clinical-trials

A completed Swedish feasibility study comparing digital and telephone triage in primary care achieved only 18% of recruitment targets, providing crucial insights for Australian digital health implementation. The research highlights significant challenges in conducting digital health studies in real-world primary care settings.

Originally reported by ClinicalTrials.gov

References

  1. 1.Australian Department of Health. (2022). Australia's National Digital Health Strategy. Australian Government Department of Health. https://www.digitalhealth.gov.au/about-us/strategies-and-plans/national-digital-health-strategy-and-framework-for-action
  2. 2.Chambers, D., Cantrell, A. J., Johnson, M., Preston, L., Baxter, S. K., Booth, A., & Turner, J. (2019). Digital and online symptom checkers and health assessment/triage services for urgent health problems: systematic review. BMJ Open, 9(8), e027743. https://doi.org/10.1136/bmjopen-2018-027743
  3. 3.Greenhalgh, T., Wherton, J., Shaw, S., & Morrison, C. (2020). Video consultations for covid-19. BMJ, 368, m998. https://doi.org/10.1136/bmj.m998
  4. 4.Region Skane. (2024). Digital Versus Telephone Symptom Assessment and Triage in Primary Care. ClinicalTrials.gov. https://clinicaltrials.gov/study/NCT06092866
  5. 5.Wallace, W., Chan, C., Chidambaram, S., Hanna, L., Iqbal, F. M., Acharya, A., ... & Darzi, A. (2022). The diagnostic accuracy of digital health technologies: a systematic review of systematic reviews. npj Digital Medicine, 5(1), 1-11. https://doi.org/10.1038/s41746-022-00665-z
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247 Health News Editorial

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