CompletedNANCT06299384

Voice-Based AI to Scale Evaluation of Crisis Counseling in 988 Rollout

Sponsor: Lyssn.io, Inc.

Trial Details

Condition	Suicide, Suicide and Self-harm
Intervention	LyssnCrisis
Phase	NA
Status	Completed
Participants	81
Est. Completion	5 Sept 2025
Last Updated	6 Apr 2026

Primary Outcome

Post-Call Survey; Call-taker crisis counseling fidelity; System Usability Scale (SUS); Acceptability of Intervention Measure; AIM; Intervention Appropriateness Measure; IAM; Feasibility of Intervention Measure; FIM

Eligibility Criteria

Inclusion Criteria

Inclusion Criteria: Must be employed at Protocall Services, Inc. Exclusion Criteria: Call-takers who participated in Stage 2 research will not be able to participate in Stage 3 research.

Trial Sites

Countries

United States

View Registry Entry

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AI-Enhanced Crisis Counseling Training Completes Phase III Trial — Implications for Australian Mental Health Services

A completed US study evaluated AI-enhanced training for crisis counselors, showing promise for scaling suicide risk assessment skills. The research offers insights for Australian mental health services considering similar technology adoption.

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